Before you arrive...
Arriving late for your pre-booked treatment may require us to shorten your treatment time accordingly, so that the next guest is not delayed. Please arrive at The Spa at least 15 minutes before your scheduled treatment time, to allow sufficient time to check in and change.
Should you wish to make use of The Spa facilities, please book a crystal steam session prior to your appointment, and bring a swimsuit to enjoy our hydrotherapy area.
Attire & fellow guests
The Spa environment is one of tranquillity and relaxation. Please respect all spa guests' right to privacy and serenity. To preserve the peaceful atmosphere for all our guests, please turn off your mobile phone on arrival at The Spa.
To preserve the peaceful atmosphere of The Spa, no children under the age of 12 are allowed into The Spa.
On arrival at the Spa we will provide you with spa attire, including disposable spa underwear. Alternatively, you may choose to wear your own. Our priority is that you feel relaxed and comfortable. During your treatment our therapists will always use towel-draping techniques to respect your privacy.
Secure lockers are provided in The Spa changing rooms for storing of valuables. However, please note that The Spa does not assume any liability for personal items. We advise that guests leave all valuables stored securely in their in-room safe.
Refunds and returns
Treatments and packages are non-refundable, non-transferable and may not be exchanged for other treatments. For hygiene reasons products purchased may not be returned or exchanged.